Frequently Asked Question
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How can you help?
We’re here to support you at every step of your EurlGlow experience. If you have a question or need assistance, our team is ready to help.
You Can Contact Us For:
Product details and usage advice
Help with placing an order
Order tracking and delivery updates
Payment or checkout issues
Returns and refund inquiries
Account or technical support
Get in Touch
📧 Email: support@eurlglow.com
🕒 Response Time: 24–48 business hours (Monday–Friday)
To Help Us Assist You Faster
Please include:
Your order number (if applicable)
The email address used for your order
A short description of your request
We’re Here for You
Your satisfaction matters to us, and we’re committed to providing reliable support and clear answers whenever you need them.
What is a return policy?
Effective Date: [11/06/2025]
At EurlGlow, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of cosmetic and beauty products, we do not accept returns or exchanges on items that have been:
Opened
Used
Tested
Damaged after delivery
This policy is in place for hygiene and safety reasons.
2. Damaged or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective
Incorrect (wrong product sent)
You must contact us within 48 hours of delivery.
📧 Email: support@eurlglow.com
Include:
Your order number
Clear photos or videos of the issue
A brief explanation
Once verified, we will offer one of the following:
A replacement
Store credit
A refund (if applicable)
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
Opened or used cosmetics
Skincare products
Makeup tools once used
Sale or discounted items
Gift cards
4. Refund Processing
If a refund is approved:
Refunds are issued to the original payment method
Processing time: 5–10 business days
Shipping fees are non-refundable
5. Order Cancellations
Orders can only be canceled before they are processed or shipped.
Once an order is shipped, it cannot be canceled.
6. Lost or Delayed Packages
EurlGlow is not responsible for delays caused by:
Courier services
Customs clearance
Incorrect address provided by the customer
However, we will assist you in tracking your order.
7. Contact Us
If you have any questions about this policy, contact us at:
What payment methods do you accept?
At EurlGlow, we offer secure and convenient payment options for our customers across France and Europe.
Accepted Payment Methods
We currently accept the following payment methods:
Credit & Debit Cards
Visa, MasterCard, Maestro, and other major card providersPayPal
Pay securely using your PayPal balance or linked bank cardApple Pay & Google Pay
Available on compatible devices for fast and secure checkoutBank Transfers (SEPA)
Available for customers within the European Union
(Orders are processed after payment confirmation)
Payment Security
All transactions on eurlglow.com are protected with SSL encryption and processed through secure, PCI-compliant payment providers. We do not store your card details.
Currency
All prices are displayed and charged in Euros (€).
Payment Confirmation
Once payment is successfully completed:
You will receive an order confirmation email
Your order will be processed within 1–2 business days
Failed or Declined Payments
If your payment is declined:
Please verify your card or account details
Ensure sufficient funds are available
Contact your bank or payment provider if the issue persists
Need Help?
If you have any questions about payments, contact us at:
Do you sell gift cards?
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